Damien Madrid

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Activity overview

Latest activity by Damien Madrid
  • Damien Madrid commented,

    Hi Gregory Verrett, I saw you were able to send us a support request afterward. I'd like to confirm that it's been received and is being processed. Look out for an email from the team and make sure...

  • Damien Madrid commented,

    Hi Cynthia Moss, thanks for submitting a support request to our team. Your request has been received and is currently being processed. Look out for an email from the team and make sure to check you...

  • Damien Madrid commented,

    Official comment

    Hello Addie! In order to view your records on MyIR you must enter in the same phone number that would be on file with your primary care provider's office or wherever you went last to receive your i...

  • Damien Madrid created an article,

    Why Do I Receive Two Verification Codes to Register for MyIR?

    In order to successfully register for MyIR Mobile and utilize its features we want to first verify that the phone number is a valid number, the second one is the MFA code to successfully complete y...

  • Damien Madrid created an article,

    I do not have a text-enabled (SMS) device, how do I access my records?

      If you don't have a text-enabled phone number and need to gain access to your immunization records online through MyIR Mobile, there are a few options you can consider: Use a friend's phone numb...

  • Damien Madrid created an article,

    How do I verify my email address in MyIR Mobile?

    Once you have successfully logged into your account you can navigate to your Profile section and click the "Verify your email" link, followed by clicking the red "Verify now" button to initiate the...

  • Damien Madrid created an article,

    How Will MFA Affect Me as New User of MyIR Mobile?

    New Users will not see many changes from the account creation process. Once you've entered your demographic data on the initial registration screen you'll be directed to a page where you can enter ...

  • Damien Madrid created an article,

    How Will MFA Affect Me as an Existing User of MyIR Mobile?

    For our existing users, the flow will remain familiar with just one new step added. Once you enter your credentials, you will be directed to the second authentication step. If it is your first tim...

  • Damien Madrid created an article,

    What is MFA?

    Multi-Factor Authentication or MFA is a security feature that adds an extra layer of protection to your account login process. Instead of solely relying on using a password, MFA requires you to pro...

  • Damien Madrid created an article,

    How to Use Your MyIR Mobile Account (video)

    Here is a video that shows you how to use your MyIR Mobile Account! Timestamps: 1:00s - How Do I Access My Child's Records? 1:28s - How Do I Access the Main Menu on my Mobile Device? 1:35s - How D...