Getting error "PreAuthentication failed with error invalid phone number."

SHASHWAT GUPTA

March 09, 2025 04:03

When I am trying to log in. Its giving me error “PreAuthentication failed with error invalid phone number.” I have tried resettign the password but even after reset its same error.

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• Official comment

  

  Shane Melstrom

  March 10, 2025 17:11

  Thank you for your comments and patience. I will have an agent reach out to each of you shortly for assistance.

  If anyone else is having this error, please click on the link below and complete our webform to expedite the process for assistance.

  https://myirmobile.zendesk.com/hc/en-us/requests/new
• 

  Minh Nguyen

  March 10, 2025 16:57

  I got the same error!

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• 

  Shane Melstrom

  March 10, 2025 17:13 Edited

  Hi, we will have someone contact you shortly for assistance.

  If anyone else is having this error, please click on the link below and complete our webform to expedite the process for assistance.

  https://myirmobile.zendesk.com/hc/en-us/requests/new

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