Can't reset password
I can't reset my password every time i do it says my email is unverified
I've already sent an email requesting for help a week ago but have gotten nothing back
I need this fixed asap
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Official comment
Hello Iheyman18, thanks for submitting a support request to our team earlier. Your request was received and processed. If you haven't seen it already, look out for an email from the team and make sure to check your spam if you don't see that email!
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I have the exact same issue. I thought this service would be helpful. Not yet.
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Hi Nancy, Thank you for reaching out! I will have an agent contact you today to assist you with getting into your account.
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I cannot sign-in and cannot reset the password because email is unverified. How do I get it verified?
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Hello Robert,
I will have an agent reach out to you shortly to get you back into your account.
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Here is a good article to get help with verifying your email:
How do I verify my email address in MyIR Mobile?
https://myirmobile.zendesk.com/hc/en-us/articles/24057738713755-How-do-I-verify-my-email-address-in-MyIR-Mobile0 -
I also can't reset my password because it says my email is unverified. Please help
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Hi George, we'll have someone reach out today.
If anyone else is having the issue with verifying email, please see the article link above. If you still need help with your account, click on the Athena bot bubble in the bottom right of your screen to start a chat or complete our web form here and someone will assist you.
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I was contacted by the agent who got me into the program and was able to verify my email. I certainly appreciated the timely help and the agent's support.
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Good to hear, thank you Robert!
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I cannot sign-in and cannot reset the password because email is unverified.
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Hi Julia, I'll have an agent contact you to get you back into your account today.
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I can't reset my password. Every time I try it says my email is unverified.
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Hi Stacey, I'll have an agent reach out to you today.
If anyone else is having the issue, click on the Athena bot bubble in the bottom right of your screen to start a chat or complete our web form here and someone will assist you.
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I can't reset my password because it says my email is unverified. I have used this email in the past and received the information I needed.
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Hello, thank you for completing the webform, an agent will reach out for assistance.
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Hello, I need assistance with resetting my password, but need to verify my email first.
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Hello, an agent will reach out shortly to help you with your password.
If anyone else needs assistance with MyIR, please complete this form below and we will reach out.
MyIR Web From here0 -
I can't reset my password because it says my email is unverified. Can I please get help? I've submitted a ticket. The ticket # is #326444. Thank you.
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I can't reset my password because it says my email is unverified. Please help.
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Hello, an agent will reach out shortly to help you with your passwords.
If anyone else needs assistance with MyIR, please complete this form below and we will reach out.
MyIR Web From here0
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