Incompetent webdesigners

Richard Wong

October 29, 2024 14:43

I could not directly log into www.myirmobile.com using my email and password.  Instead, a “zendesk” domain needs to be inserted before the “.com”?  And instead of a live helpdesk, we get an automated Athena Bot who cannont understand simple questions?!?  This is insanity.  I am going to ask my State Dept. of Health to terminate the contract with MyIR as soon as it expires.

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• Official comment

  

  Shane Melstrom

  October 29, 2024 16:00

  Hello Mr. Wong,

  Thank you for feedback. I am sorry to hear about the issue you are experiencing! I will have one of our very qualified agents reach out to help reach a resolution today on this issue.

  MyIR Support

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