"An error occurred changing the phone"
Answered
I'm unable to log into my account thanks to a new input request upon signing in. The field says says "Update Phone Number" - asks for my phone number - and then throws this error message: "An error occurred changing the phone." No idea what the issue here is. This is the only phone number I have had for ages. There's no way to get around the issue and I'm unable to login and access my records. Please fix.
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Official comment
Hello Goodgirlriday! I am sorry to hear you are having trouble with changing your phone. I will have one of our skilled agents contact you today and they should be able to help get this resolved for you.
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Thank you for the very speedy response. I was contacted by MyIR customer support and the issue was fixed very quickly. Really appreciate the very fast response and customer support. Thank you!
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I also need help changing my phone number
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Hi Dietrich,
If you complete our webform here and an agent will help you get the phone number updated. Our agents usually respond within a day, however keep in mind that in some states the process can take up to 3 business days. (link to webform: https://myirmobile.zendesk.com/hc/en-us/requests/new)
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I've sent to forms and the status says closed but nobody has contacted me and my number has not been updated.
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Hello Ashley,
My apologies for the delay in the response. Your request(s) were sent over to the Mississippi Department of Health, however it may be that they are behind with responding since the July 4th holiday.
I'll have an agent get in touch with you today to follow up!
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Hi,
I am having issues trying to get into my account. I have called to make sure my phone number is matching what is in the system for myirmobile, but it keeps giving me an error message. Can you help me? I have sent in requests but I am still not able to get into my account.
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Hello Martina,
Thank you for your reaching out. I will have an agent contact you and help to get you logged into your account!
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Hello,
I can not find a way to change my phone number. I sent a support form requests but they are listed as “solved” yet no one has contacted me.
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Hello Edward Perry,
Thank you for reaching out. An agent has contacted you to assist you with your request. Be on the lookout for that reply to the support form request you filled out.
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