FAQ

General

• How do I obtain my child's immunization records from MyIR Mobile?
• Why Do I Receive Two Verification Codes to Register for MyIR?
• I'm logged in but don't know where to go to see my records.
• Visual Guide to Reset your Temporary Password
• I do not want to agree to receive Promotional Messages from MyIR Mobile while I am registering.
• How do I view my most recent and up to date immunizations?

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MFA Verification

• What is MFA?
• How Will MFA Affect Me as New User of MyIR Mobile?
• How Will MFA Affect Me as an Existing User of MyIR Mobile?
• I am not receiving the verification code to Authenticate myself.
• I do not have a text-enabled (SMS) device, how do I access my records?

QR Code

• My COVID-19 immunization records are linked but I do not see my QR code.
• Looking for a CDC COVID-19 Card replacement
• How to add your COVID-19 QR Code to your Google Pixel's Google Pay.
• How to add your COVID-19 QR Code to Samsung Pay
• How to add your COVID-19 QR code to your Android device
• How to add your QR Code to Apple Wallet

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Multi State

• I have records in multiple states, how do I get them matched to MyIR?
• How many states can I connect to?
• What does it mean when it refers to a connection?

Pet MyIR

• What is Pet MyIR?
• How do I add my Pet's Immunizations?
• What if I don't see my animal's breed?