Please login to your account and on your Immunizations Page, click the 'Check for Updates' button at the top of your Immunization Needs.
MyIR Mobile doesn't automatically check when you receive new immunizations entered by your provider or pharmacy. If your immunizations in question do not populate in your immunization list, then more than likely they have not been reported to your state's registry at this time. This can happen even though your provider or pharmacy's system has your record entered, doesn't necessarily mean that it has been correctly reported to the registry.
You will need to reach out to that provider or pharmacy and request that they report your records, once again, to the state registry. Your MyIR account pulls this information from the registry and as per HIPAA Compliance, MyIR Support does not have the authority to add, fix or interpret patient records. They are responsible for inputting information and correcting any errors.
If you cannot reach them or if that organization you received your vaccinations with does not report to the state (e.g. federal agency, the V.A.), you may reach out to any local county health department near you and have them report any records requested. We advise you research what you will need to bring with you to verify your identity with them beforehand.
Lastly so that you are aware, it can up to 7 days your information to flow from each system and finally appear in your MyIR Mobile Account. We appreciate your patience during this process. As a reminder to continue to click 'Check for Updates' in order for MyIR to refresh with the newly reported information.
If it is still not appearing after this timeframe, please contact a support.
To contact MyIR Mobile Support, click on the Athena Bot in the bottom right corner, then click on Get Help Now. Alternatively, you can submit a Support Request here and one of our agents will get in touch with you via email to provide assistance.